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TOC Automotive College
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Automotive & Motorsports Hub | TOC Automotive College

Handling Automotive Customer Comments Online
Handling Automotive Customer Comments Online

The internet is the greatest tool that can be used in automotive customer service. It allows automotive businesses like showrooms and workshops to reach a much wider audience to plug their products and services.

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Fun With AutomotiveRay HasbollahAugust 9, 2018Automotive Education, Automotive Technology, Fun With Automotive
Body Language in Automotive Customer Care
Body Language in Automotive Customer Care

Do you know how does a person communicate nonverbally? While most of this depends on the employee’s verbal communication skills, it cannot be denied that non-verbal communication abilities are equally if not more important.

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Fun With AutomotiveRay HasbollahAugust 9, 2018Automotive Education, Fun With Automotive
Creating a Social Media Presence for Your Automotive Business
Creating a Social Media Presence for Your Automotive Business

The internet serve a very powerful tool in the automotive industry and businesses who wish to sell more products and services to their customers. It also greatly benefits automotive customers who wish to seek out those two services.

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Fun With AutomotiveRay HasbollahAugust 8, 2018Fun With Automotive, Automotive Technology, Automotive Innovation
This Country Wants To Track Its Citizens’ Cars With RFID Chips
This Country Wants To Track Its Citizens’ Cars With RFID Chips

By installing RFID chips on the windshields of latest cars, and reading devices on the side roads, also can hope to use it to assist curb the rise of terrorist attacks within the country.

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Fun With Automotive, The IndustryJoel WongAugust 8, 2018Fun With Automotive, Automotive Innovation, Automotive Technology, Automotive Education
4 Key Service Trends To Build A Lasting Customer Service Experience
4 Key Service Trends To Build A Lasting Customer Service Experience

All businesses today are dealing with the changing expectations of customer service. This is because customers nowadays want to feel like they’re talking to a real person, not a soulless corporate machine.

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Joel WongAugust 6, 2018
3 Things Which Make Great Customer Service Advisors
3 Things Which Make Great Customer Service Advisors

Build up a good rapport with the customers, have strong customer service, interpersonal, and communications skills, and listen to your customers can make an automotive customer service looks great.

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Fun With AutomotiveJoel WongAugust 6, 2018Automotive Education, Motorsports Education, Fun With Automotive
5 Crazy Custom Bikes!
5 Crazy Custom Bikes!

Creativity is KEY! When you are creative and crazy ideas comes upon you, you know you have to do something. So, some people decided to customize their bikes instead.  Here are some crazy looking custom bikes.

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Fun With AutomotiveLee ShermaineAugust 3, 2018Automotive Innovation, Fun With Automotive
Tesla Is Building Cars In Its...Parking Lot?! Here’s Why!
Tesla Is Building Cars In Its...Parking Lot?! Here’s Why!

Due to overwhelming demand on producing Model 3 sedan cars, Tesla have done it in a white tent, right on the factory parking lot.

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Fun With AutomotiveJoel WongJuly 30, 2018Motorsports Education, Automotive Innovation, Automotive Technology, Automotive Education, Fun With Automotive
This Flying Car Startup Is Offering ACTUAL Test Flights!
This Flying Car Startup Is Offering ACTUAL Test Flights!

Have you ever get your own experience on the freedom of flight testing for flying car ? If the answer is no, let’s check it out!

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Fun With AutomotiveJoel WongJuly 27, 2018Automotive Innovation, Automotive Technology, Fun With Automotive
4 Ways To Be A Perfect Passenger
4 Ways To Be A Perfect Passenger

Do follow these few methods of being a safe and responsible passenger to your driver.

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Fun With AutomotiveJoel WongJuly 27, 2018Automotive Education, Motorsports Education, Automotive Technology, Fun With Automotive
What Drives Customers
What Drives Customers

Treat your customer with respect ,speak with manners, be friendly and courteous - just to name a few, you are automatically in their good book.

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Fun With AutomotiveLee ShermaineJuly 27, 2018Automotive Education, Fun With Automotive
The Importance of Product Knowledge in Automotive Customer Service
The Importance of Product Knowledge in Automotive Customer Service
Ray HasbollahJuly 26, 2018
Upselling and Cross-Selling in Automotive Customer Service
Upselling and Cross-Selling in Automotive Customer Service

If you were to mention ‘Automotive Customer Care’ to anyone, the first things that’ll probably come to mind are images of a trained professional who handles customer requests and complaints in a professional manner.

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The Industry, Fun With AutomotiveRay HasbollahJuly 26, 2018Automotive Education, Fun With Automotive, Motorsports Education
Phone Etiquette for Automotive Customer Service
Phone Etiquette for Automotive Customer Service

If you wish to be a ‘customer service’, all of the tasks doesn’t just take place face-to-face, it also takes place on the telephone! Here is some basic tips for to to become a professional customer service.

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Fun With AutomotiveRay HasbollahJuly 26, 2018Automotive Education, Motorsports Education, Automotive Technology, Fun With Automotive
Building Rapport in Automotive Customer Service
Building Rapport in Automotive Customer Service

Practice make perfect! Even if you’re still in college, you can start practicing skills on how to build rapport with your classmates, your lecturers, or anyone else that you interact with on a daily basis.

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Fun With AutomotiveRay HasbollahJuly 25, 2018Automotive Education, Fun With Automotive
Managing Customer Expectations in Automotive Customer Service
Managing Customer Expectations in Automotive Customer Service

How your customer feels when they walk out of your office depends largely on their expectations, which by definition means their belief of what will happen when they come to you for service.

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Fun With AutomotiveRay HasbollahJuly 25, 2018Automotive Education, Fun With Automotive
Poppin’ Champagne on the Road!
Poppin’ Champagne on the Road!

You can pop that celebratory champagne anywhere; on the airplane, in your house, in a bar, or even in the car! This may be old news to some of you, but hey! Nothing’s wrong with a little recap.

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Fun With AutomotiveLee ShermaineJuly 25, 2018Automotive Innovation, Automotive Technology, Automotive Education, Fun With Automotive
5 Tabiat Buruk Boleh Menyebabkan Petrol Cepat Kering
5 Tabiat Buruk Boleh Menyebabkan Petrol Cepat Kering

Dengan mengambil beberapa langkah yang efisien, anda boleh menjimatkan penggunaan petrol ketika anda memandu kenderaan.

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Fun With AutomotiveTOC AdminJuly 18, 2018Automotive Education, Motorsports Education, Fun With Automotive
Guardians of the TOC Automotive Industry: Series 4
Guardians of the TOC Automotive Industry: Series 4

Who says you can’t be in the motorsports industry without working on the technical side of cars? Once you grasp the knowledge of motorsports technology, you can always opt to be at the administrative side of things.

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Fun With AutomotiveLee ShermaineJuly 17, 2018Fun With Automotive, Automotive Technology, Automotive Education, Motorsports Education, Motorsports
Guardians of the TOC Automotive Industry: Series 3
Guardians of the TOC Automotive Industry: Series 3

Love the racing scene? Love the excitement of working on race cars? Then the motorsports scene is definitely for you! Take up the motorsport technology course to gear you up. Next thing you know, you’ll be at the race track.

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Fun With AutomotiveLee ShermaineJuly 17, 2018Automotive Innovation, Fun With Automotive, Automotive Technology, Motorsports Education, Motorsports
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