The Automotive Customer Service offers students a professional academic option and career advancement. Be an expert on customer management, understand repair and maintenance as well as diagnosis of a car.

 

 

 

Course Overview:

  • Shortest 3 level programme yet!

  • This programme includes work experience with our industry partners

  • Recognized by the Ministry of Education (MoE)

  • 50% Practical, 50% Theory

  • Lowest entry requirement

  • Easy Monthly payment

  • Low upfront payment


What You Will Learn:

This program will enable students to become technically competent in understanding:-

  • Car Maintenance

  • Car Repair

  • Car Diagnosis

  • Customer Complaints


Course Intake:

Click here to know the exact dates of intake.

*ACS is only for local students at this stage.

Duration: 

18 months
(This programme includes work experience with our industry partners)


Course Modules:

Service and Maintenance Service Advisor Level 1 - N/KJP/00018/1222

  • ACM 1101 - Fundamentals of Automotive Technology and Workshop Safety
  • ACM 1102 – Automotive Powertrain system
  • ACM 1103 - Automotive Drivetrain system
  • ACM 1301 - Understanding of Customer Service
  • ACM 1302 - Communicating Effectively with Customers
  • Industrial Training: SIT 1

Repair and Diagnosis Service Advisor Level 2 - N/KJP/00019/1222

  • ACM 1201 - Automotive Electricity and Electronics
  • ACM 1202 - Automotive Air-conditioning System
  • ACM 1203 - Automotive Suspension, Steering and Brake system
  • ACM 1303 - Delivering Reliable Customer Service
  • ACM 1305 - Developing Customer Service Relationships
  • Industrial Training: SIT 2

Specialists Service Advisor Level 3 - N/KJP/00020/1222

  • ACM 2401 - Engine Management and Emission System
  • ACM 2402 - Body Electrical & Accessories and Engine Electrical
  • ACM 2403 - Vehicle Computer Network System and NVH
  • ACM 2502 - Customer Service to Improve Service Delivery
  • ACM 2504 - Monitoring and Resolving Customer Service Problems
  • Industrial Training: SIT 3

Entry Requirements

Minimum Requirement

  • 16 years old and above

    *Terms and conditions apply


CAREER OPPORTUNITIES:

  • Automotive Service Advisor

  • Job Controller

  • Warranty Executive

  • Customer Relations Executive