The Automotive Customer Service offers students a professional academic option and career advancement. Be an expert on customer management, understand repair and maintenance as well as diagnosis of a car.

 

 

 

Course Overview:

  • Shortest 3 level programme yet!
  • This programme includes work experience with our industry partners
  • Recognized by the Ministry of Education (MoE)
  • 50% Practical, 50% Theory
  • Lowest entry requirement
  • Easy Monthly payment
  • Low upfront payment

What You Will Learn:

This program will enable students to become technically competent in understanding:-

  • Car Maintenance
  • Car Repair
  • Car Diagnosis
  • Customer Complaints

Course Intake:

Click here to know the exact dates of intake.

*ACS is only for local students at this stage.

Duration: 

18 months
(This programme includes work experience with our industry partners)


Course Modules:

Service and Maintenance Service Advisor Level 1 - N/KJP/00018/1222

  • ACM 1101 - Fundamentals of Automotive Technology and Workshop Safety
  • ACM 1102 – Automotive Powertrain system
  • ACM 1103 - Automotive Drivetrain system
  • ACM 1301 - Understanding of Customer Service
  • ACM 1302 - Communicating Effectively with Customers
  • Industrial Training: SIT 1

Repair and Diagnosis Service Advisor Level 2 - N/KJP/00019/1222

  • ACM 1201 - Automotive Electricity and Electronics
  • ACM 1202 - Automotive Air-conditioning System
  • ACM 1203 - Automotive Suspension, Steering and Brake system
  • ACM 1303 - Delivering Reliable Customer Service
  • ACM 1305 - Developing Customer Service Relationships
  • Industrial Training: SIT 2

Specialists Service Advisor Level 3 - N/KJP/00020/1222

  • ACM 2401 - Engine Management and Emission System
  • ACM 2402 - Body Electrical & Accessories and Engine Electrical
  • ACM 2403 - Vehicle Computer Network System and NVH
  • ACM 2502 - Customer Service to Improve Service Delivery
  • ACM 2504 - Monitoring and Resolving Customer Service Problems
  • Industrial Training: SIT 3

Entry Requirements

Minimum Requirement

  • Complete Form 3

CAREER OPPORTUNITIES:

  • Automotive Service Advisor
  • Job Controller
  • Warranty Executive
  • Customer Relations Executive