If you’re feeling lazy to go out to buy your groceries, autonomous technology has your back. As technology becomes smarter, so does the variety of uses that comes along with it. And it seems like now, the world of grocery shopping is about to get a bit more convenient for everyone.Read More
Yeah, you read right. If you’re a bad driver… It’s not really your fault. You were just unlucky in the genetic lottery.
Dr. Steven Cramer, a neurologist from the University of California, alongside his team and together with researchers from the University of Florida wanted to study motor behavior. Looking into driving skills specifically seemed like the best choice because it’s considered a common skill and it involves a learning curve.Read More
Cross-training is a concept that can be seen in almost any industry, including the automotive industry as well. What that term refers to is taking people from one role, such as those working in the customer care side of an automotive business, and giving them a chance to work in other departments for a brief period of time.
Customer Relationship Management (CRM) software is a great tool for automotive businesses small and large alike.
As the name may suggest, this type of software helps an automotive business manage the relationships it has with customers, partners, and even suppliers by allowing the organization to keep track of every single interaction with its stakeholders. This means that every meeting, visit, and even every phone call and email that goes out or comes in is tracked by the system for easy referencing.
Being in the customer service line, there are certain skills that are required to become a good customer service representative. Without these skills, you run the risk of finding your business in an embarrassing customer service wreck, or you’ll simply lose customers as your service continues to let people down.Read More
In all of the articles that I’ve written so far about automotive customer service, I’ve often mentioned how customer service representatives are located in a very unique position within the automotive business. The reason behind this is because of how customer service is the line that separates the inside of the business with customers and the outside world.Read More
One of the things which separates human beings from animals is our ability to feel emotions. Our emotional health is a very complex thing, perhaps equally if not more complex than our physical health. This health is challenged daily through our interactions with other human beings and in dealing with the things that happen in our lives, but this is even more true when it comes to working in automotive customer service.Read More
The modern day customer is very different. In this day and age, people want fast, efficient and good service, coupled with great customer service and experience. It is the same for the automotive customer service sector, because as cars improve on their ride, reliability and safety features, there is a causal link between the customer’s desired and actual experience. This is also not helped by the fact that customers “carry” customer service benchmarks from other industries; an great service from the grocery store, ease of access in banking apps etc.Read More
Japan is truly ahead of its time, as the Japanese government is now looking to push for flying cars within the next decade or so. This move is due to the fact that the government wants to reduce congestion on its roads, and with flying car technology now making a breakthrough, it’s high time that this initiative takes root.Read More
Taking care of your car should be every car owner’s basic responsibility. A car requires a lot of love and care in order to function properly, because the last thing you need is for your car to break down at an inopportune moment. The importance of the role of cars in our lives is to help us remain safe and get to our destination.
That’s why we’re going to look at a few more responsible ways you can take care of your car for the long run.Read More
Whether you’re riding casually on the street or professionally on the race track, you should be prepared to know that crashing is an unfortunate reality as a part of the whole motorcycling experience. This is why so many companies have slowly invested in developing increasingly effective safety gear such as helmets and body suits.Read More
So you’re out to buy a new car before the tax holiday ends. You head on down to a showroom and the salesperson gives you the usual sales talk. Now you’re ready for a test drive. A test drive is your biggest chance for you to see how the car performs, and is the perfect time to test the steering, suspension, brakes and other systems (like the sound system if you’re looking to blast music).
But do you know what you should be looking out for when you’re test driving the new car? That’s what we’re here for today. Here are some of the things you can look out for when you’re test driving a new car.Read More
Being in the customer service line, there are certain skills that are required to become a good customer service representative. Without these skills, you run the risk of finding your business in an embarrassing customer service wreck, or you’ll simply lose customers as your service continues to let people down.
Today we’re looking at 7 customer service skills that every automotive customer service support employee can master to help the customers go WOW!
Let’s face it. If you have a car, you will eventually have to find a place to park your car. Be it at the shopping mall, along the shop lots, waiting for your kids to get off from school; you’ll need a place to stop and park your car.
Which is why we’re exploring some of the parking dos you should know as a driver. It’s only basic courtesy after all. If you follow these tips, you can be an example to all parkers out there.Read More
Owning a car is one of the biggest commitments you can have in your life. Like your family, your car requires a lot of love and care from you in order to function properly. The importance of the role of cars in our lives is to help us remain safe and get to our destination.
Today we’re going to look at a few ways for you to responsibly take care of your car.Read More
There are two things that all driving schools teach you. You press the accelerator to go, and the brakes to stop. Often, Malaysians are very good at the acceleration, but we don’t really know how to properly use the brakes.
Today, we brake (pun totally intended) down some of the bad habits that most Malaysians do that put an unnecessary strain on their car brakes.Read More
There’s a common saying in business: it is much cheaper to retain customers than it is to get new ones.
With this in mind, it would be wise for any automotive business to pay attention to those who keep coming back again and again not only for major repairs, but also for periodic servicing or even to purchase accessories for their beloved vehicles.
When a customer brings their car, truck, or motorcycle into an automotive garage, the jobs necessary can take anywhere from 30 minutes to a few hours. For some customers, they’re willing to leave their vehicles with the workshop and then go somewhere else. Others however, prefer to wait on-premises for the work to be completed.Read More
Those responsible for automotive customer care are in a very unique position.
These professionals are the people who stand between the front-of-house, interacting with customers and the outside world on a daily basis, and also interacting with internal stakeholders; the management, the professionals in the workshop, and more.Read More
The internet is arguably the greatest tool that can be used in automotive customer service. It allows automotive businesses like showrooms and workshops to reach a much wider audience to market their products and services and potentially increase their revenues by huge margins. For the automotive customers, it’s a great way to find the service providers within their reach, close to home.Read More