Let me ask you a question. How do you position your hands on your steering wheel when you drive? Or have you reached a point where your driving has become so natural to you that you don’t even think about it anymore? Not to worry, it’s quite normal. Let’s take a step back and just think about it for a second.Read More
It’s happening. There you are sitting at the desk of the automotive business you work for, when suddenly a customer walks right up to you. It’s obvious that he or she is angry about something. You’re caught off-guard and confused at first, but soon you come to your senses. You know that it is your responsibility to manage this situation; it’s what you’ve been trained for, it’s what you’ve prepared yourself for.
Here are a few reminders for you to keep in mind (in no particular order) when managing the customer and resolving the situation.Read More
Being in the customer service line, there are certain skills that are required to become a good customer service representative. Without these skills, you run the risk of finding your business in an embarrassing customer service wreck, or you’ll simply lose customers as your service continues to let people down.Read More