This is definitely a tie up for the ages. The Nissan Motor Co., Renault SA and Mitsubishi Motors Corp. alliance has teamed up with Google, yes THAT Google, who will be integrating its operating systems to provide advanced information services starting from 2021.Read More
Did you know that there’s a service you might not know about that can keep your vehicle operating smoothly? We’re talking about the transmission fluid exchange. This easily overlooked maintenance can help extend the life of your vehicle’s transmission and save you a lot of money in the long run.Read More
If you’re feeling lazy to go out to buy your groceries, autonomous technology has your back. As technology becomes smarter, so does the variety of uses that comes along with it. And it seems like now, the world of grocery shopping is about to get a bit more convenient for everyone.Read More
Yeah, you read right. If you’re a bad driver… It’s not really your fault. You were just unlucky in the genetic lottery.
Dr. Steven Cramer, a neurologist from the University of California, alongside his team and together with researchers from the University of Florida wanted to study motor behavior. Looking into driving skills specifically seemed like the best choice because it’s considered a common skill and it involves a learning curve.Read More
Missions, visions, objectives; what do they all mean? Why should you care? Let’s explore that question!Read More
Cross-training is a concept that can be seen in almost any industry, including the automotive industry as well. What that term refers to is taking people from one role, such as those working in the customer care side of an automotive business, and giving them a chance to work in other departments for a brief period of time.
Customer Relationship Management (CRM) software is a great tool for automotive businesses small and large alike.
As the name may suggest, this type of software helps an automotive business manage the relationships it has with customers, partners, and even suppliers by allowing the organization to keep track of every single interaction with its stakeholders. This means that every meeting, visit, and even every phone call and email that goes out or comes in is tracked by the system for easy referencing.
I have a confession to make.
Something most of my friends don’t even know about me, so you’ll be the first to find out.
I confess, that I’m not a ‘car guy’.
Yes, it's true. Throughout my entire life whenever my friends would start talking about their favourite cars, I would simply smile and nod, even though I had zero interest and little knowledge about cars.
If you’re reading this article, you’re probably thinking of dating someone who loves cars. We don’t mean love cars, like a normal person loves cars. We mean, LOVES cars like it’s a part of his life. Your potential significant other is probably someone who lives and breathes all things cars.
Well, we’re going to break down some of the things you should know about your car lover before you get in any further with them. If you’re already dating a car lover, maybe you can smile at your other half while relating SO HARD at this list.Read More
Being in the customer service line, there are certain skills that are required to become a good customer service representative. Without these skills, you run the risk of finding your business in an embarrassing customer service wreck, or you’ll simply lose customers as your service continues to let people down.Read More
In all of the articles that I’ve written so far about automotive customer service, I’ve often mentioned how customer service representatives are located in a very unique position within the automotive business. The reason behind this is because of how customer service is the line that separates the inside of the business with customers and the outside world.Read More
One of the things which separates human beings from animals is our ability to feel emotions. Our emotional health is a very complex thing, perhaps equally if not more complex than our physical health. This health is challenged daily through our interactions with other human beings and in dealing with the things that happen in our lives, but this is even more true when it comes to working in automotive customer service.Read More
The modern day customer is very different. In this day and age, people want fast, efficient and good service, coupled with great customer service and experience. It is the same for the automotive customer service sector, because as cars improve on their ride, reliability and safety features, there is a causal link between the customer’s desired and actual experience. This is also not helped by the fact that customers “carry” customer service benchmarks from other industries; an great service from the grocery store, ease of access in banking apps etc.Read More
Self driving cars are the future of travel, or so companies like Google, Uber and Tesla would like you to believe. But believe it or not, the autonomous car has now evolved even further, thanks to a certain Steve Lee from Aprilli Design Studio based in Los Angeles. You see, Mr Lee has developed an idea for an autonomous car that is not only a car, but can also function as a hotel…?Read More
Japan is truly ahead of its time, as the Japanese government is now looking to push for flying cars within the next decade or so. This move is due to the fact that the government wants to reduce congestion on its roads, and with flying car technology now making a breakthrough, it’s high time that this initiative takes root.Read More
Taking care of your car should be every car owner’s basic responsibility. A car requires a lot of love and care in order to function properly, because the last thing you need is for your car to break down at an inopportune moment. The importance of the role of cars in our lives is to help us remain safe and get to our destination.
That’s why we’re going to look at a few more responsible ways you can take care of your car for the long run.Read More
Whether you’re riding casually on the street or professionally on the race track, you should be prepared to know that crashing is an unfortunate reality as a part of the whole motorcycling experience. This is why so many companies have slowly invested in developing increasingly effective safety gear such as helmets and body suits.Read More
So you’re out to buy a new car before the tax holiday ends. You head on down to a showroom and the salesperson gives you the usual sales talk. Now you’re ready for a test drive. A test drive is your biggest chance for you to see how the car performs, and is the perfect time to test the steering, suspension, brakes and other systems (like the sound system if you’re looking to blast music).
But do you know what you should be looking out for when you’re test driving the new car? That’s what we’re here for today. Here are some of the things you can look out for when you’re test driving a new car.Read More
Being in the customer service line, there are certain skills that are required to become a good customer service representative. Without these skills, you run the risk of finding your business in an embarrassing customer service wreck, or you’ll simply lose customers as your service continues to let people down.
Today we’re looking at 7 customer service skills that every automotive customer service support employee can master to help the customers go WOW!
Let’s face it. If you have a car, you will eventually have to find a place to park your car. Be it at the shopping mall, along the shop lots, waiting for your kids to get off from school; you’ll need a place to stop and park your car.
Which is why we’re exploring some of the parking dos you should know as a driver. It’s only basic courtesy after all. If you follow these tips, you can be an example to all parkers out there.Read More