In automotive customer service, you are the middleman/woman that stands between the customers at the front of the house and the company you work for and its various teams in the back of the house.Read More
I am currently working for Automobile Association of Singapore (based in Singapore) and my job scope requires me to do repair works on cars. On certain days, I will also handle the operations side and give technical advice when necessary.Read More
Do you dream of going racing? Let’s have a look at what is actually involved?
Frequently asked questions by wannabe racers include:
- What skills do I need?
- How do I start?
- Will I get paid?
- Why is it so expensive?
- Can I become an F1 driver or MotoGP rider?Read More
When a customer brings their car, truck, or motorcycle into an automotive garage, the jobs necessary can take anywhere from 30 minutes to a few hours. For some customers, they’re willing to leave their vehicles with the workshop and then go somewhere else. Others however, prefer to wait on-premises for the work to be completed.Read More
Those responsible for automotive customer care are in a very unique position.
These professionals are the people who stand between the front-of-house, interacting with customers and the outside world on a daily basis, and also interacting with internal stakeholders; the management, the professionals in the workshop, and more.Read More
The internet is arguably the greatest tool that can be used in automotive customer service. It allows automotive businesses like showrooms and workshops to reach a much wider audience to market their products and services and potentially increase their revenues by huge margins. For the automotive customers, it’s a great way to find the service providers within their reach, close to home.Read More
In automotive customer service, some of the most important objectives when interacting with customers is to make them feel comfortable, earn their trust, and help them resolve whatever problems or issues they may have. While most of this depends on the employee’s verbal communication skills, it cannot be denied that non-verbal communication abilities are equally if not more important.Read More
The internet and in particular social media serve as a very powerful tool in the automotive industry. Not only does this benefit businesses who wish to sell more products and services to their customers, it also greatly benefits automotive customers who wish to seek out those two services.Read More
After the news broke that the Chinese government is “rating” its citizens, there was an understandable outroar at the Big Brother-esque move. However, the Chinese government seems to be taking it all in stride and are taking it one step further. According to The Wall Street Journal, the Chinese government are readying a program that will make it possible to track citizens’ cars using RFID chips. The kicker? This program will be mandatory for all new vehicles in 2019.Read More
All businesses today are dealing with the changing expectations of customer service. With the rise of technology, trendy customers are now looking for a new style of customer experience and customer service. As a business, it is vital to spot these trends and to change according to the times.Read More
Service advisors, service writers, ASMs, service consultants; all these are the names given to the automotive service advisor; the person who is supposed to be “serving the customer” in automotive centers’ service departments. But despite their various titles and names, what exactly is it that an automotive service advisor does?Read More
Creativity is KEY! When you are creative and crazy ideas comes upon you, you know you have to do something. So, some people decided to customize their bikes instead. Here are some crazy looking custom bikes.Read More
Tesla, everyone’s favorite electric car maker is having a bit of trouble, specifically in terms of producing its Model 3 sedan cars. Because of the overwhelming demand created for its cars, the company is supposed to be producing a lot of cars, in the range of about 5,000 units weekly, while staying profitable; a goal that CEO Elon Musk said would be achievable at the end of 2017. With Tesla investors starting to ask a lot of questions, the need to produce more cars has gotten even more dire.Read More
Another day, another news about the future and flying cars. But this time, this project may actually be taking flight. Kitty Hawk, a flying-car project backed by Google co-founder Larry Page was closer to takeoff, as they came out with a model that allowed for test flights for all their aspiring buyers.
As drivers, we don’t usually know the feeling of what it’s like to be a passenger. This is why the world is so full of the infamous backseat drivers; passengers who nag, complain and sometimes even ridicule your driving skills to the point where you’ll get angry. There are some passengers who even give you directions (that’s what a GPS is for), or even drag you into arguments or conversations and distract you from driving properly.
So today, we decided to take a look at how YOU can be a perfect passenger on the road, and how being the perfect passenger can reduce or even prevent distracted driving.Read More
Customer is KEY! When a customer is satisfied, you are automatically in their good books. So, what really drives them?Read More
As a person working in Automotive Customer Service, you are in a very unique position. You are basically an ambassador; one who represents your company and interacts with customers on the front-lines, while also relaying information, instructions, requests and more to internal teams working on the customer’s vehicle.Read More
If you were to mention ‘Automotive Customer Care’ to anyone, the first things that’ll probably come to mind are images of a trained professional who handles customer requests and complaints in a professional manner.Read More
When people think of the term ‘customer service’, the first thing that comes to mind is the image of a person sitting behind a reception desk welcoming customers. A customer service professional talks to customers, advises them, and usually has to receive and resolve any complaints they may have.
However, in automotive customer service all of these activities doesn’t just take place face-to-face, it also takes place on the telephone!
When interacting with customers, one of the most helpful skills you can have is the skill of building rapport.
Having rapport means having a warm and understanding connecting with another human being; in this case, your customers. By building rapport with your customers, you’ll be able to help them feel welcome and relaxed, and they’ll trust you to help them with their problems.