Posts in Customer Service
Multiple Languages for Automotive Customer Service

Malaysia is a multi-cultural society, which means that we live in a very unique customer service environment. Having different cultures in any geographic area also means that there are different languages being spoken by people who live there. In the Malaysian context, this generally means that there are those speaking Chinese dialects, Indian dialects, and in certain states, even different dialects of Bahasa Malaysia.

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7 Customer Service Skills For Every Forward-Facing Employee

Being in the customer service line, there are certain skills that are required to become a good customer service representative. Without these skills, you run the risk of finding your business in an embarrassing customer service wreck, or you’ll simply lose customers as your service continues to let people down.

Today we’re looking at 7 customer service skills that every automotive customer service support employee can master to help the customers go WOW!

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Customer ServiceJoel Wongacs