Posts in Customer Service
4 Reasons You Should Buy Yourself A Car This Christmas

Ho Ho Ho! It’s Christmas time once again, and tis the season to be jolly. If you’re wishing that Santa will bring you a new car this Christmas, buckle up! As it turns out, December is the BEST month to buy a car. And today, in the spirit of the holidays, we’re about to tell you why you should be getting yourself a car for Christmas.

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5 Things to Know About Oil Changes for Your Car

Oil to your car is like water to our bodies; it keeps us running. Understanding when and how often your car needs an oil change, what type of oil your car needs and more is vital to keeping your car happy and healthy in the long run. Today, we’re going to look at some things you should know about oil changes to your car that will hopefully help clear all the misinformation and doubt you may have.

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Debunking The Myths of Car Care Tips

The Internet is awash with articles which teach you how to take care of your car. In fact, as it does with anything online, some of these car care tips seem to have taken on lives of their own. A lot of it, like the articles your family members may forward in Whatsapp group chats, sound like logical advice, but will definitely end up costing you extra money and time in the long run.

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The Rise of Self Driving Cars And When They Will Take Over Conventional Driving

Since a few years ago, the much touted driverless car revolution was in full swing. Every car manufacturer had plans to bring about an autonomous vehicle into the market. Now, in 2018, the revolution is way behind schedule. There have been plenty of rumblings in the automotive market, but most of these driverless cars are in testing, or have not been deemed roadworthy to bring passengers around safely.

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Keeping Kids Safe Around Cars

Sometimes, we read about a baby being forgotten in the backseat of a car parked for hours under the hot sun. Other times, it’s a tragic story of how a child is run over by their parent’s car in the compound of their own house. Surely no parent wants to hurt their child deliberately, yet these things still happen because parents are human beings after all, and human beings are prone to making mistakes from time to time. While some things may be unavoidable, there are a few important steps we can take to ensure that our vehicles are safe, especially for our kids:


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Improving Air Quality in Your Car

The air quality in a car is probably the most overlooked part of the driving or riding experience. If you were to do a bit of research online, you’ll find some people arguing that it’s actually the most important part of them all! Not only does air quality affect the passengers’ overall comfort, it also influences the driver’s ability to stay awake and alert throughout the trip.

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Quick Ways to Cool Your Car

Malaysian weather is one of extremes, though it tends to go in one of two directions: either its rains and it pours heavily, or it gets quite hot. Depending on how much time you spend in your car everyday, your vehicle’s air-conditioner unit could experience quite a lot of stress, working endlessly to lower the temperature of your car’s cabin while keeping the heat out. So what can you do to feel cool when your car’s air-conditioner might not be working at its best? Let’s explore a few ideas.


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New Car Safety Technology Keeps Us All Safer On The Roads...At A Cost

When it comes to getting a new car, safety is one of the biggest factors to consider. However, despite technology rapidly growing, advanced driver assistance systems which help to boost up the safety of the car are bumping up the price of car repairs. According to a survey by the American Automobile Association (AAA), these new technologies, among them blind spot monitors, lane keeping assistance and forward collision warnings, are used to help keep drivers safer on the roads.

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The Automotive Industry Is Looking Forward To Car Subscription And Car Sharing Models

The automotive industry is on the brink of a major change, as all the major automakers of the world are now preparing for a future where drivers may not want to own the cars that they use. As the industry is undergoing a rapid technological change towards a driverless future, it looks like the road to car sharing and car subscriptions are on the horizon.

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Portable Car Jump Starters

Despite being unable to start your car, bike, or truck, the key here is to somehow get your vehicle to your preferred workshop or to get it home where you can replace the battery. What this requires is called a ‘jump start’; a little jolt of electricity from an external source, just enough to get the engine started. Traditionally, this is done using jumper cables connected to the working battery of another person’s car. These days there other ways to be prepared for this problem: devices you can use to jump start your own car with.

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Engine Smoke Colours and What They Mean

With a healthy and well-functioning automobile, emissions are meant to be clear without any colour. However, there may come a time when you’ll notice coloured smoke exiting the vehicle, either from the back as intended, or from the front where the engine is. The first and most important thing to do is to remain calm. When in doubt, pull your vehicle over to the side of the road and park it somewhere safe. The colour of the smoke will give you an indication of what might be causing it, and where it might be originating from.

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3 Better Ways To Pay Your Traffic Fines

In this day and age where almost any important transaction can be performed online in just a matter of seconds, it’s quite surprising to see people still queueing up in long lines at banks or public institutions in order to go about their business. The same holds true for the issue of settling traffic fines and summonses.Whatever the case may be, your fines will need to be paid eventually. With this burden on your shoulders, why not consider easier and more efficient ways of settling those fines? Here are a few suggestions:

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A Guide to Managing Angry Customers

It’s happening. There you are sitting at the desk of the automotive business you work for, when suddenly a customer walks right up to you. It’s obvious that he or she is angry about something. You’re caught off-guard and confused at first, but soon you come to your senses. You know that it is your responsibility to manage this situation; it’s what you’ve been trained for, it’s what you’ve prepared yourself for.

Here are a few reminders for you to keep in mind (in no particular order) when managing the customer and resolving the situation.

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Why Do Loyal Automotive Customers Leave?

It’s a common piece of wisdom that acquiring new customers costs more than retaining existing ones. This is why it’s a good strategy for an automotive business to focus on keeping its existing customers happy rather than focusing too much on acquiring new ones.


Having said that, it is still possible for even the most loyal of customers to switch to another automotive business to get their vehicles serviced and to source their spare parts and accessories from.


Why does this happen? Why are loyal customers still willing to take the risk of trusting other businesses instead of the one they’ve invested a lot of trust with already?


Let’s find out.


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Being an Introvert in Automotive Customer Service

People come in all forms, especially in terms of their personalities. This holds true even for those in automotive customer service.

Despite how sociable and outgoing an automotive customer service professional may seem while working, it may come as a surprise that some of these individuals would probably consider themselves to be introverts.

Yes, despite how most people might consider introverts to be shy and not particularly eager about socializing with large numbers of new people, it is still possible for them to leverage their strengths to excel in the field of customer service.

Let’s take a deeper look at how the traditional traits of introverts can actually be leveraged into strengths in the field of automotive customer service.

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Multiple Languages for Automotive Customer Service

Malaysia is a multi-cultural society, which means that we live in a very unique customer service environment. Having different cultures in any geographic area also means that there are different languages being spoken by people who live there. In the Malaysian context, this generally means that there are those speaking Chinese dialects, Indian dialects, and in certain states, even different dialects of Bahasa Malaysia.

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