With a healthy and well-functioning automobile, emissions are meant to be clear without any colour. However, there may come a time when you’ll notice coloured smoke exiting the vehicle, either from the back as intended, or from the front where the engine is. The first and most important thing to do is to remain calm. When in doubt, pull your vehicle over to the side of the road and park it somewhere safe. The colour of the smoke will give you an indication of what might be causing it, and where it might be originating from. Let’s take a look at four common smoke colours and what they might indicate.Read More
In this day and age where almost any important transaction can be performed online in just a matter of seconds, it’s quite surprising to see people still queueing up in long lines at banks or public institutions in order to go about their business. The same holds true for the issue of settling traffic fines and summonses.Whatever the case may be, your fines will need to be paid eventually. With this burden on your shoulders, why not consider easier and more efficient ways of settling those fines? Here are a few suggestions:Read More
It’s happening. There you are sitting at the desk of the automotive business you work for, when suddenly a customer walks right up to you. It’s obvious that he or she is angry about something. You’re caught off-guard and confused at first, but soon you come to your senses. You know that it is your responsibility to manage this situation; it’s what you’ve been trained for, it’s what you’ve prepared yourself for.
Here are a few reminders for you to keep in mind (in no particular order) when managing the customer and resolving the situation.Read More
It’s a common piece of wisdom that acquiring new customers costs more than retaining existing ones. This is why it’s a good strategy for an automotive business to focus on keeping its existing customers happy rather than focusing too much on acquiring new ones.
Having said that, it is still possible for even the most loyal of customers to switch to another automotive business to get their vehicles serviced and to source their spare parts and accessories from.
Why does this happen? Why are loyal customers still willing to take the risk of trusting other businesses instead of the one they’ve invested a lot of trust with already?
Let’s find out.
People come in all forms, especially in terms of their personalities. This holds true even for those in automotive customer service.
Despite how sociable and outgoing an automotive customer service professional may seem while working, it may come as a surprise that some of these individuals would probably consider themselves to be introverts.
Yes, despite how most people might consider introverts to be shy and not particularly eager about socializing with large numbers of new people, it is still possible for them to leverage their strengths to excel in the field of customer service.
Let’s take a deeper look at how the traditional traits of introverts can actually be leveraged into strengths in the field of automotive customer service.Read More
The automotive customer service process is one that involves many steps and many people. This process begins long before the customer evern steps inside the automotive business; while they are still deciding what to do about the problem or need that they have with their car, motorcycle, or other automobile.Read More
Malaysia is a multi-cultural society, which means that we live in a very unique customer service environment. Having different cultures in any geographic area also means that there are different languages being spoken by people who live there. In the Malaysian context, this generally means that there are those speaking Chinese dialects, Indian dialects, and in certain states, even different dialects of Bahasa Malaysia.Read More
Live chat is not exactly a new piece of technology. The process of talking to a company representative via text instead of having to call someone has been around for a long time, but not every company utilized this method, and among those who do, very few made it a smooth and painless experience for the customers seeking help through this channel.Read More
Great communication skills, a master of listening and paying attention, a positive attitude, the ability to mind read your customers! These are just some of the obvious skills required by a Customer Service agent.Read More
Did you know that there’s a service you might not know about that can keep your vehicle operating smoothly? We’re talking about the transmission fluid exchange. This easily overlooked maintenance can help extend the life of your vehicle’s transmission and save you a lot of money in the long run.Read More
Being in the customer service line, there are certain skills that are required to become a good customer service representative. Without these skills, you run the risk of finding your business in an embarrassing customer service wreck, or you’ll simply lose customers as your service continues to let people down.Read More
Being in the customer service line, there are certain skills that are required to become a good customer service representative. Without these skills, you run the risk of finding your business in an embarrassing customer service wreck, or you’ll simply lose customers as your service continues to let people down.
Today we’re looking at 7 customer service skills that every automotive customer service support employee can master to help the customers go WOW!