Being an Introvert in Automotive Customer Service
People come in all forms, especially in terms of their personalities. This holds true even for those in automotive customer service.
Despite how sociable and outgoing an automotive customer service professional may seem while working, it may come as a surprise that some of these individuals would probably consider themselves to be introverts.
Yes, despite how most people might consider introverts to be shy and not particularly eager about socializing with large numbers of new people, it is still possible for them to leverage their strengths to excel in the field of customer service.
Let’s take a deeper look at how the traditional traits of introverts can actually be leveraged into strengths in the field of automotive customer service.
Introverts are known to be good at preparing for almost any possibility in their field of work. In the case of automotive customer service this is particularly helpful, considering the diversity in customers is very wide, as is the possible problems they may bring in regards to their car, motorcycle, or any other kind of automobile for that matter. When an introvert is working on the frontlines of an automotive business, you can trust that they will be constantly preparing for any problem that might present itself to them.
As an introvert myself, I believe that this is because introverts simply hate the feeling of being unprepared and therefore compensate by ensuring they are thoroughly, almost overly prepared for the situation at hand.
Introverts, known for speaking less in social settings, are naturally trained to be better listeners. They are much more adept at noticing details, patterns, and understanding people’s problems even if they’re not stating it explicitly. In simpler words, introverts are much better at reading between the lines.
Why this is important is because sometimes customers themselves aren’t able to articulate or describe their problems accurately. A common example in the automotive industry is when customers say “My car is making a funny noise” without being able to provide much more useful information.
In this sort of situation, a good automotive customer service professional will be able to ask the right questions to get the proper indicators from the customer in order to figure out what the source of the problem is, which leads us into our next point:
Reflectiveness and Analytical Ability
Introverts tend to have a well-developed analytical ability. When presented with problems and challenges such as when customers bring in automobiles that are not operating properly, they are able to look deeper and figure out where the root of the problem is, so that they can then match it to the right products, services, and experts who are able to fix the problems immediately.
Above all comes the most useful strength of introverts working in automotive customer care: patience. This is a strength that is leveraged so often in the day-to-day responsibilities of such a person: when seeking to find problems and match them with solutions, patience is necessary. It is also key when interacting with difficult customers: uncooperative customers, hostile or angry customers, and also customers who find it challenging to provide enough information regarding the problem they are facing.
In conclusion, introverts and extroverts both have great strengths that can benefit them when in the role of an automotive customer care professional. The key here is self-awareness: to know what your personal strengths are so that you can build them and leverage them to be the best you can be in the automotive business that you work for.