Just three years ago in 2015, the United Nations launched what is known as the seventeen Sustainable Development Goals or SDGs. Commonly referred to as the ‘global goals’, these seventeen goals were designed as a framework for governments, organizations, and even individuals like you and me pursue three broad outcomes: to end extreme poverty, to fight inequality and injustice, and to tackle climate change, all by the year 2030. Each of these seventeen goals breaks down into various targets in support of them. One of these targets is concerned with the issue of road safety, namely Sustainable Development Goal 3: Good Health and Well-being.Read More
Malaysia is a multi-cultural society, which means that we live in a very unique customer service environment. Having different cultures in any geographic area also means that there are different languages being spoken by people who live there. In the Malaysian context, this generally means that there are those speaking Chinese dialects, Indian dialects, and in certain states, even different dialects of Bahasa Malaysia.Read More
Live chat is not exactly a new piece of technology. The process of talking to a company representative via text instead of having to call someone has been around for a long time, but not every company utilized this method, and among those who do, very few made it a smooth and painless experience for the customers seeking help through this channel.Read More
Great communication skills, a master of listening and paying attention, a positive attitude, the ability to mind read your customers! These are just some of the obvious skills required by a Customer Service agent.Read More
About to get your driving license? STOP! And think about getting a motorcycle license TOO. Why? Here’s a couple of reasons…Read More
This is definitely a tie up for the ages. The Nissan Motor Co., Renault SA and Mitsubishi Motors Corp. alliance has teamed up with Google, yes THAT Google, who will be integrating its operating systems to provide advanced information services starting from 2021.Read More
Did you know that there’s a service you might not know about that can keep your vehicle operating smoothly? We’re talking about the transmission fluid exchange. This easily overlooked maintenance can help extend the life of your vehicle’s transmission and save you a lot of money in the long run.Read More
If you’re feeling lazy to go out to buy your groceries, autonomous technology has your back. As technology becomes smarter, so does the variety of uses that comes along with it. And it seems like now, the world of grocery shopping is about to get a bit more convenient for everyone.Read More
Yeah, you read right. If you’re a bad driver… It’s not really your fault. You were just unlucky in the genetic lottery.
Dr. Steven Cramer, a neurologist from the University of California, alongside his team and together with researchers from the University of Florida wanted to study motor behavior. Looking into driving skills specifically seemed like the best choice because it’s considered a common skill and it involves a learning curve.Read More
Missions, visions, objectives; what do they all mean? Why should you care? Let’s explore that question!Read More
Cross-training is a concept that can be seen in almost any industry, including the automotive industry as well. What that term refers to is taking people from one role, such as those working in the customer care side of an automotive business, and giving them a chance to work in other departments for a brief period of time.
Customer Relationship Management (CRM) software is a great tool for automotive businesses small and large alike.
As the name may suggest, this type of software helps an automotive business manage the relationships it has with customers, partners, and even suppliers by allowing the organization to keep track of every single interaction with its stakeholders. This means that every meeting, visit, and even every phone call and email that goes out or comes in is tracked by the system for easy referencing.
I have a confession to make.
Something most of my friends don’t even know about me, so you’ll be the first to find out.
I confess, that I’m not a ‘car guy’.
Yes, it's true. Throughout my entire life whenever my friends would start talking about their favourite cars, I would simply smile and nod, even though I had zero interest and little knowledge about cars.
If you’re reading this article, you’re probably thinking of dating someone who loves cars. We don’t mean love cars, like a normal person loves cars. We mean, LOVES cars like it’s a part of his life. Your potential significant other is probably someone who lives and breathes all things cars.
Well, we’re going to break down some of the things you should know about your car lover before you get in any further with them. If you’re already dating a car lover, maybe you can smile at your other half while relating SO HARD at this list.Read More
Being in the customer service line, there are certain skills that are required to become a good customer service representative. Without these skills, you run the risk of finding your business in an embarrassing customer service wreck, or you’ll simply lose customers as your service continues to let people down.Read More
In all of the articles that I’ve written so far about automotive customer service, I’ve often mentioned how customer service representatives are located in a very unique position within the automotive business. The reason behind this is because of how customer service is the line that separates the inside of the business with customers and the outside world.Read More
One of the things which separates human beings from animals is our ability to feel emotions. Our emotional health is a very complex thing, perhaps equally if not more complex than our physical health. This health is challenged daily through our interactions with other human beings and in dealing with the things that happen in our lives, but this is even more true when it comes to working in automotive customer service.Read More
The modern day customer is very different. In this day and age, people want fast, efficient and good service, coupled with great customer service and experience. It is the same for the automotive customer service sector, because as cars improve on their ride, reliability and safety features, there is a causal link between the customer’s desired and actual experience. This is also not helped by the fact that customers “carry” customer service benchmarks from other industries; an great service from the grocery store, ease of access in banking apps etc.Read More
Self driving cars are the future of travel, or so companies like Google, Uber and Tesla would like you to believe. But believe it or not, the autonomous car has now evolved even further, thanks to a certain Steve Lee from Aprilli Design Studio based in Los Angeles. You see, Mr Lee has developed an idea for an autonomous car that is not only a car, but can also function as a hotel…?Read More
Japan is truly ahead of its time, as the Japanese government is now looking to push for flying cars within the next decade or so. This move is due to the fact that the government wants to reduce congestion on its roads, and with flying car technology now making a breakthrough, it’s high time that this initiative takes root.Read More