Electric cars actually go by the name Electric Vehicles or EV. I didn’t even know this! Did you? Sit back and relax as we go through this journey to learn about EVs together. I mean, we all know of EVs, but how many of us actually know anything other than being able to yell out “Tesla!”? With the world going more and more green (you’ve all heard about the toothbrushes and straws, right?), EVs are more relevant today than ever before and according to the New Straits Times, the government hopes for Malaysia to be the hub for Southeast Asia with the aim of adopting 200,000 EVs by 2020. So don’t be one of those late joiners, start now and understand it all before it becomes all the hype in Malaysia!Read More
William Liddiard proves it by creating an omnidirectional wheel for cars. The Canadian inventor posted his video on YouTube with the caption “You’ve never seen a car do this” back in 2016 and hopes to sell his product to a big company when it is ready. Omni wheels are widely used for robotics research and engineering but not so much on cars. So, let’s sit back, and enjoy what the future has in store for us.Read More
As technology grows, cars aren’t the only thing that have been subjected to improvements and innovations. Motorcycles too are slowly being revamped to fit with modern tastes and needs, as well as fitted with plenty of technological advancements.
So today, we will look at some of the best motorcycles in the market, and how even two-wheelers can be as cool as their four wheeled counterparts.Read More
IKEA, yes...THAT IKEA, is diversifying itself from affordable furniture place with great meatballs, to exploring the various avenues of the self-driving car. You heard right! From healthcare to hospitality, the Swedish furniture giant is now preparing itself to take on the world with self-driving technology.Read More
Whether you’re the driver or the passenger, what you wear during your trip can either make it or break it! You don’t want an annoying itch from that little tag at the back of your T-shirt or to feel constricted and trapped from a too-tight pair of pants. But you don’t wanna be wearing your nasty 10-year-old pajamas either, no matter how comfortable they are!Read More
The Flintstones are often remembered for one thing: their foot-powered cars. It may have been hilarious to see them scurrying around on their feet to “drive” around, but not to Saudi inventor Nasser Al-Shawaf. To him, this was an opportunity to take “healthy driving” to the next level.Read More
In Malaysia, it is currently the monsoon season, which means that there are plenty of rain happening. Huge rainfall means flooding, which wreaks havoc on the streets in terms of traffic. But sometimes, when you’re stuck in a situation where you cannot escape from the floods in front of you, your car is the one who will be affected the most.Read More
It’s happening. There you are sitting at the desk of the automotive business you work for, when suddenly a customer walks right up to you. It’s obvious that he or she is angry about something. You’re caught off-guard and confused at first, but soon you come to your senses. You know that it is your responsibility to manage this situation; it’s what you’ve been trained for, it’s what you’ve prepared yourself for.
Here are a few reminders for you to keep in mind (in no particular order) when managing the customer and resolving the situation.Read More
It’s a common piece of wisdom that acquiring new customers costs more than retaining existing ones. This is why it’s a good strategy for an automotive business to focus on keeping its existing customers happy rather than focusing too much on acquiring new ones.
Having said that, it is still possible for even the most loyal of customers to switch to another automotive business to get their vehicles serviced and to source their spare parts and accessories from.
Why does this happen? Why are loyal customers still willing to take the risk of trusting other businesses instead of the one they’ve invested a lot of trust with already?
Let’s find out.
People come in all forms, especially in terms of their personalities. This holds true even for those in automotive customer service.
Despite how sociable and outgoing an automotive customer service professional may seem while working, it may come as a surprise that some of these individuals would probably consider themselves to be introverts.
Yes, despite how most people might consider introverts to be shy and not particularly eager about socializing with large numbers of new people, it is still possible for them to leverage their strengths to excel in the field of customer service.
Let’s take a deeper look at how the traditional traits of introverts can actually be leveraged into strengths in the field of automotive customer service.Read More
For some people, parking can be one of the most stressful part of driving. One reason is because so many people are either unaware of, or completely disregard, even the most fundamental rules of parking lot etiquette.
Which is why we’re exploring some of the parking dos you should know as a driver. It’s only basic courtesy after all. If you follow these tips, you can be an example to all parkers out there.Read More
Do you get a headache thinking about having to go to the mechanic for your ride? For many car or bike owners, this is a normal part of life be it for routine check-ups or because something’s gone wrong (touch wood!). But then… There’s the rest of us. The one’s who don’t know the difference between needing to change the oil (of something?) and needing to add coolant (for the radiator?).
Oh yeah. We’re the ones in trouble when visiting the mechanic. So here’s a few tips and tricks to remember, my fellow car-not-understand drivers (see what I did there?)!Read More
There is no getting away from it - motorsport is expensive!
For many, seeking sponsorship is more like asking for charity to fund your hobby!
You may get friends, family or close business associates to hand over a few thousand Ringgits each to sponsor your cause.Read More
Motorsport has its own language, which can be confusing to the newcomer. But if you want to be a racer, or work within the motorsport industry, it is important to understand what they mean.
Here are some of the words that are often used, which has been edited from the www.formula1.com website.Read More
The automotive customer service process is one that involves many steps and many people. This process begins long before the customer evern steps inside the automotive business; while they are still deciding what to do about the problem or need that they have with their car, motorcycle, or other automobile.Read More
In Malaysia, one of the most important components of our cars is the air conditioning system. With our hot and humid weather, it’s a relief to just pop into your car and turn on the air conditioning to the maximum and enjoy the cool air wash over you. But did you know that over time, a car’s air conditioning system will slowly become less and less effective, until you reach a point where the air cond is just blasting hot air at you.Read More
Just three years ago in 2015, the United Nations launched what is known as the seventeen Sustainable Development Goals or SDGs. Commonly referred to as the ‘global goals’, these seventeen goals were designed as a framework for governments, organizations, and even individuals like you and me pursue three broad outcomes: to end extreme poverty, to fight inequality and injustice, and to tackle climate change, all by the year 2030.Read More
Malaysia is a multi-cultural society, which means that we live in a very unique customer service environment. Having different cultures in any geographic area also means that there are different languages being spoken by people who live there. In the Malaysian context, this generally means that there are those speaking Chinese dialects, Indian dialects, and in certain states, even different dialects of Bahasa Malaysia.Read More
Live chat is not exactly a new piece of technology. The process of talking to a company representative via text instead of having to call someone has been around for a long time, but not every company utilized this method, and among those who do, very few made it a smooth and painless experience for the customers seeking help through this channel.Read More
Great communication skills, a master of listening and paying attention, a positive attitude, the ability to mind read your customers! These are just some of the obvious skills required by a Customer Service agent.Read More